[Hà Nội] CVCC TƯ VẤN KH TRỰC TUYẾN (DIGITAL CUSTOMER EXPERIENCE ADVISOR)
JOB DESCRIPTION
- Advise customers on financial services (bond, fund, stock and TCBS particular products).
- Build and implement campaigns (loyalty, minigames…) to have a flexible approach to customer needs.
- Analyze, propose, implement and optimize the customer journey
- Handle and solve all customer requests, complains via phones, livechat, facebook, face to face ...
- Create and maintain the knowledge base on TCBS website, iWealth Club (video, infographic, gif, story...)
- Research customer pain points and propose innovative solutions, translating and teaching AI chatbot
- Generate related power BI reports
JOB REQUIREMENTS
- University degree or above at top 1 Vietnam University (foreign trade, banking, economics).
- IT savvy: knowledge of python, familiar with PowerBI
- Design motion graphics, infographic or create video will be a plus. If not, we will provide you on-job training.
- IELTS 6.5 or above
- Patience and problem-solving ability.
- Customer-oriented attitude.
- Outstanding communication skills.
