[Hà Nội] CVCC TƯ VẤN KH TRỰC TUYẾN (DIGITAL CUSTOMER EXPERIENCE ADVISOR)

April 4, 2017

JOB DESCRIPTION

  • Advise customers on financial services (bond, fund, stock and TCBS particular products).
  •  Build and implement campaigns (loyalty, minigames…) to have a flexible approach to customer needs.
  • Analyze, propose, implement and optimize the customer journey
  • Handle and solve all customer requests, complains via phones, livechat, facebook, face to face ...
  • Create and maintain the knowledge base on TCBS website, iWealth Club (video, infographic, gif, story...)
  • Research customer pain points and propose innovative solutions, translating and teaching AI chatbot
  • Generate related power BI reports

JOB REQUIREMENTS

  • University degree or above at top 1 Vietnam University (foreign trade, banking, economics).
  • IT savvy: knowledge of python, familiar with PowerBI
  • Design motion graphics, infographic or create video will be a plus. If not, we will provide you on-job training.
  • IELTS 6.5 or above
  • Patience and problem-solving ability.
  • Customer-oriented attitude.
  • Outstanding communication skills.

 

Ứng viên quan tâm vui lòng gửi CV về địa chỉ [email protected]
Hoặc nộp đơn tại đây Nộp đơn ngay